Refund policy

Last updated: August 22, 2026

Every Purebred item is printed for you after you order it. Nothing sits on a shelf waiting, and nothing gets restocked when it comes back. That shapes the policy below, so please read it before ordering, particularly the sizing section.

Defects, damage, and wrong items

If your order arrives misprinted, damaged, or is simply not what you ordered, we will replace it free of charge or refund you in full. Your choice.

Your order number
A clear photo of the item showing the problem
A photo of the shipping label on the packaging

We will confirm within 2 business days. In most cases we do not ask you to ship the item back.

Size and change of mind

We do not accept returns or exchanges for the wrong size, or for a change of mind. Because each item is made to order, a returned shirt cannot be resold, and absorbing that cost on a small catalog is not something we can do while keeping prices where they are.

Please use the size guide on every product page before ordering. Our tees are unisex Bella + Canvas 3001 unless the listing says otherwise, and they fit closer to the body than a standard heavyweight tee, so many people size up. The Strong & Courageous tee is a women's relaxed cut (Bella + Canvas 6400), and the Purebred Athletics hoodie is a Gildan 18500, which runs generous.

If you are between sizes and unsure, email us before you order. We would much rather answer a sizing question than disappoint you.

Print color and finish

Our garments are printed using direct-to-garment (DTG) printing, in which the ink is absorbed into the fabric rather than sitting on top of it. Two things follow from that, and neither is a defect:

Colors may vary slightly from what you see on screen, and slightly between garment colors. Cream ink on a black tee will not look identical to the same design on heather gray.
New DTG prints sometimes arrive with a faint vinegar smell and a light residue outline from the pre-treatment spray. Both wash out completely on the first wash.

Wrong or incomplete address

If an order is returned to our fulfillment partner because the address given at checkout was wrong or incomplete, we will contact you and can reship it once you cover the reshipment cost. Please double-check your address at checkout. We cannot intercept a package once it is in production.

Unclaimed packages

Packages left unclaimed and returned to the fulfillment facility can be reshipped at your cost. If you would prefer a refund at that point, we will refund the item cost but not the original shipping.

Lost in transit

If your tracking shows no movement or the package is confirmed lost, contact us within 30 days of the expected delivery date and we will file a claim with the carrier and send a replacement at no cost to you.

Order changes and cancellations

Orders go into production quickly. If you need to change or cancel an order, email us immediately. We can usually help within the first few hours, but once printing has started we cannot stop it.

Refund timing

Approved refunds go back to the original payment method. Depending on your bank or card issuer, it typically takes 5 to 10 business days to appear on your statement after we process it.