Everything about ordering, sizing, shipping and care. If your question isn't here, send us a note — we answer within one business day.
Ordering & Shipping
How long will my order take?
Every piece is printed after you order it — nothing sits in a warehouse waiting. Production takes 2 to 7 business days, then shipping is typically 3 to 7 business days once it leaves the facility. Door to door, expect roughly 5 to 12 business days, though plenty of orders land sooner. Production doesn't run on weekends or holidays, and timelines stretch in November and December.
My tracking hasn't updated. Is something wrong?
Probably not. You'll get a shipping confirmation with a tracking number as soon as your order leaves the facility, and it's normal for tracking to sit still for a day or two after that. The label is created before the carrier scans the package in, so there's usually a short gap before movement shows. If nothing has moved in more than five business days, email us with your order number and we'll chase it.
How much is shipping?
Shipping is calculated at checkout based on your address and what's in your cart. Typical rates run about $4.79 to $11.99 for tees. Hoodies cost more because they're heavier.
US orders over $60 ship free.
Do you ship internationally?
Yes. Rates and delivery windows are calculated at checkout based on where you are. Any customs fees or import duties are set by your country and are the recipient's responsibility — they're not included in what you pay us.
Can I cancel or change my order?
Email us the moment you know. Orders go into production quickly, and once printing has started we can't stop it. If we catch it in time, we'll sort it out.
Sizing & Fit
What sizes do you carry?
Most tees and hoodies run S through 3XL, in men's, women's and unisex cuts depending on the garment. Every product page has a size guide with measurements.
How do the fits run?
Our unisex tees are Bella + Canvas 3001 — a standard modern fit, true to size for most people. Women's tees are Bella + Canvas 6400, a relaxed cut with a longer body and a slightly dropped shoulder. Hoodies are Gildan 18500, a heavyweight blend that runs roomy.
If you're between sizes or unsure, email us before you order. We'd much rather help you get it right the first time, because made-to-order items can't be exchanged for a different size.
Returns, Refunds & Problems
Can I return or exchange something?
Because each item is printed for you after you order, we can't restock or resell it, so we don't accept returns or exchanges for sizing or a change of mind. That's also why the prices stay where they are.
This is why we ask you to check the size guide, and why we'll happily answer sizing questions by email before you buy. If something arrived damaged or wrong, that's a different situation entirely — see below.
My item arrived damaged, misprinted, or wrong.
We'll replace it or refund you in full. Print defects are on us.
Email us within 30 days of delivery with your order number, a photo showing the problem, and a photo of the shipping label. We'll usually reply within 2 business days, and in most cases we don't need you to send the item back.
My package was lost, or went to the wrong address.
Lost in transit: if it never turns up, tell us within 30 days of the expected delivery date and we'll send a replacement free.
Wrong or incomplete address: if the address entered at checkout was wrong and the package comes back to us, we can reship it, but the cost of reshipping falls to you.
Unclaimed packages: if a package goes unclaimed and returns to the facility, you can pay to have it reshipped, or we can refund the cost of the items. Original shipping isn't refundable in that case.
When will my refund show up?
Approved refunds go back to the original payment method. Depending on your bank or card issuer, it usually takes 5 to 10 business days to appear on your statement. That part is out of our hands once we've issued it.
Care & Print Quality
How should I wash it?
Cold wash, inside out, tumble dry low. No bleach, and don't iron directly on the print. Treated this way the print will outlast the shirt.
The color looks slightly different from the photo.
Slight variation between your screen and the finished garment is expected — screens and inks don't render color identically. It isn't a defect.
There's a faint smell and an outline around the print.
Both are normal on a new direct-to-garment print. A faint vinegar smell and a light outline of residue around the print come from the pre-treatment solution that makes the ink bond to the fabric. Both wash out completely in the first wash.
About Our Products
Who makes your products?
PureBred Faith products are printed and shipped by Printful, a print-on-demand partner with facilities in the United States. Everything is made to order after you buy it, and we share your name and address with them purely so they can produce and deliver your order.
Printing to order means nothing gets made that nobody wanted — no overproduction, no landfill full of unsold shirts.
Do you take church, team or group orders?
We do. Retreats, youth groups, gyms and lifting teams: if you need a run of matching pieces or a custom design, email us with roughly how many pieces you need and which designs, and we'll put a quote together.
How do I use a discount code?
Enter it in the box at checkout. One code per order.
Still stuck?
Email us with your order number and we'll get back to you within one business day.